Mail-merge CSV import expects columns: wa_id plus one column per field key above (e.g. wa_id,company,city).
Contact
Reminders
New broadcast
Only opted-in contacts are messaged. Sends drip out via cron to protect your number's quality rating.
Campaigns
Create a new template
Meta reviews new templates — usually minutes to a few hours. It'll show as Pending below until approved.
My templates
Add knowledge
Knowledge base
Business Profile
JPEG or PNG, square works best, max 5MB.
Select a number above to load its WhatsApp Business Profile.
How this looks to customers
These fields appear when a customer taps your business name inside a WhatsApp chat — About shows near your name, and Description/Address/Email/Website appear on the business info screen. Same profile applies to every conversation on that number, so keep it accurate for whichever number you pick above.
Changing numbers in the dropdown loads that number's own profile — each of your numbers has its own independent About, description, address, etc.
Add a reminder
Settings
A cron job checks every few minutes and messages this number for any reminder due with "Send me a WhatsApp message" checked.